Understanding financial abuse
Financial abuse occurs when one person manipulates another to control their finances and property without their consent.
There are many types of financial abuse and it can happen to anyone, no matter how old, or how much money they have.
If you feel you're in a financially abusive situation, please do not hesitate to speak to any member of our staff.
How we can help you
There are many different ways we can help you to regain control of your banking. Of course this will depend on your personal circumstances as everyone’s situation will be different.
Our staff will also ensure that we respect your privacy and confidentiality. We know that telling us about your circumstances may be difficult, and our goal is to minimise you repeating your story.
We have a specialised team that can help you, or your authorised representative, to regain control of your finances and/or recognise additional support agencies who may offer further assistance, appropriate to your needs.
- Complete our online Financial Abuse enquiry form , or
- Visit – any of our branches
- Phone – 1300 023 583 between 8.30am and 5.00pm AEST/AEDT, Mon-Fri
If you or someone close to you is in immediate danger, dial 000.
Additional assistance
If you require further information or assistance please view our frequently asked questions or refer to our external agency listing.
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