Bendigo Bank retains most trusted bank title
Bendigo Bank has once again been named one of Australia’s most trusted organisations in the long running Roy Morgan trust rankings.
The research house released its December quarter rankings today, with Bendigo Bank also retaining its title as Australia’s most trusted Bank, with an NPS of 27.8 points above the industry based on a six-month rolling average.
CEO and Managing Director of Bendigo Bank, Marnie Baker said the acknowledgement underscored the Bank’s commitment to customer satisfaction, quality products and innovative digital offerings.
“Bendigo Bank is consistently recognised as Australia’s most trusted bank because we continue to put our customers at the centre of everything we do. We are dedicated to building even stronger relationships with our 2.6 million customers by prioritising integrity, reliability, and customer-centricity,” Ms Baker said.
“We take immense pride in delivering our customers with award-winning face-to-face service and value the personalised interactions we have with our customers every day. Our digital offerings are both convenient and empowering for our customers. Through user-friendly interfaces, best practice security measures, and a commitment to continuous improvement, we are building a competitive digital experience that aligns with the evolving needs of our customers.”
The findings contained in Roy Morgan’s latest quarterly update allows consumers to describe in their own words why they trust or distrust a brand, using data and insights from more than 60,000 Australians. Bendigo Bank was also named the most trusted agribusiness bank, voted by an extensive panel of 30,000 farmers.
“Bendigo Bank remains committed to delivering on our purpose of feeding into the prosperity of our customers and the community, not off them,” Ms Baker said.
“We are grateful for the opportunity to serve our community and contribute to thousands of community-strengthening projects across Australia through sponsorships and grants made through our unique Community Bank model,” Ms Baker concluded.
