Notifiable Matters Statement
As part of assessing applications for credit and the management of credit facilities we provide, we disclose some of the personal information we collect about borrowers, and their credit facilities, to credit reporting bodies. This statement provides the name and contact details of the credit reporting bodies to whom we may disclose your personal information as well as information about certain rights you have.
If you fail to meet your payment obligations in relation to consumer credit, we may be entitled to disclose this to the credit reporting bodies we deal with.
You may request access to the credit eligibility information we hold about you, seek that your credit information or credit eligibility information be corrected, or make a complaint to us about a breach of credit reporting laws by us.
What is credit information
Credit information includes identification information; the type and amount of credit sought by an individual when applying for credit; consumer credit liabilities; repayment history and information relating to payments, defaults; new arrangements, court proceedings, insolvency or publicly available information, which relates an individual’s activities and credit worthiness.
Credit checks and your credit score
If you apply to us for a new credit account or to increase the limit on an existing credit account, we can do a credit check without asking for your consent. A credit check is when we ask a credit reporting body for information about the loans you’ve applied for and taken out in the past, and how you’ve managed those loans.
The credit reporting body will record the fact that we have done a credit check. This will show on your credit report as a ‘credit enquiry’, and it may be disclosed to other credit providers or used in the calculation of your credit score by the credit reporting body. When a credit enquiry is recorded on your credit report, it can affect your credit score in different ways. It might go up, down, or stay the same. This depends on factors like the type of credit you're applying for, how many other credit checks you've had recently, and other details in your report. An enquiry is more likely to lower your credit score if you make a lot of credit applications in a short time.
In addition, if you fail to meet your payment obligations in relation to consumer credit, we may be entitled to disclose this to the credit reporting body we deal with. This will also affect your credit score.
Disclosure to overseas recipients
In some cases we may need to share some of your information with organisations outside Australia, or Australian organisations that store data or operate outside of Australia. For example, when we use service providers located in Australia or overseas to perform a function on our behalf.
We may share your information with overseas organisations that are located in the following countries:
- Belgium
- Bulgaria
- Canada
- Fiji
- France
- Germany
- India
- Indonesia
- Ireland
- Israel
- Nauru
- The Netherlands
- New Zealand
- Philippines
- Singapore
- Spain
- UK
- US
When we share your information with organisations overseas we ensure appropriate data handling and security measures are in place.
Our Credit Reporting Policy
This statement should be read together with our Credit Reporting Policy which is available on this website or by calling us.
It contains information about:
- how you can access and seek correction of your credit eligibility information;
- how you can seek correction of your credit information; and
- how you can complain about a breach of the credit reporting laws by us and how we will deal with a complaint.
Credit reporting bodies we deal with
The credit reporting bodies we may disclose your personal information to, and their contact details, are:
Equifax
PO Box 964
North Sydney NSW 2059
Public enquiries: 13 83 32
Website: www.mycreditfile.com.au
Illion
PO Box 7405
St Kilda Road
Melbourne VIC 3004
Public enquiries: 13 23 33
Website: www.checkyourcredit.com.au
Experian
PO Box 1969
North Sydney NSW 2060
Public enquiries: 1300 783 684
Website: www.experian.com.au
The credit reporting bodies may include the information we disclose to them in reports they provide to credit providers to assist them to assess your credit worthiness.
You can obtain a copy of each credit reporting body’s Credit Reporting Policy from its website.
You can also request that credit reporting bodies:
- not use your credit reporting information for the purposes of pre-screening of direct marketing by a credit provider; and
- if you believe on reasonable grounds that you have been or are likely to be a victim of fraud, not use or disclose your credit reporting information.
Date of Publication - December 2024
