How we are continuing to manage sustainability-related risks and opportunities.
Strengthening our commitment to ESG and Sustainability
Driving action towards a resilient and sustainable future to grow the prosperity of our customers, communities, shareholders and our people.
Report highlights
$40.3 million invested back into communities through our Community Bank network
Consistently strong Net Promoter Scores – Bendigo Bank at 19.7 and Up at 49.0
Launched our second Accessibility & Inclusion Plan
Reduced our Scope 1 and 2 emissions by 85.8% (market-based)
Participated in La Trobe University’s inaugural $195 million Sustainability Linked Loan
Executed our first nature-related risk assessment pilot to inform future risk management
Launched Community Impact Hub to measure community impact
Completed Physical Risk Scenario Analysis
Download the Sustainability Report
Maintaining a strong culture
- Refreshed the Bank’s Values, Behaviours and Code of Conduct and introduced a new consequence framework
- Median gender pay gap of 24.5 (WGEA methodology)
- Awarded ‘Accessible Corporate App of the Year’ and ‘Overall Accessible App of the Year’ at the 2023 Australian Access Awards
- Expanded and introduced new leave options for our people
Customer satisfaction
- Launched Bendigo Bank’s refreshed brand campaign
- Most Trusted Bank1
- Most Trusted Agribusiness Bank among Australian farmers1
- Up – Neo Bank of the Year1 with the Most Satisfied Customers - Bank2
- Highest rate of home loan satisfaction1
- Launched our Financial Inclusion Action Plan
Footnotes: 1 Roy Morgan, 2 Canstar
Thriving communities
- Launched our Community Impact Hub
- $40.3 million invested back into communities through our Community Bank network
- 83% our Community Bank network has completed workshops to identify growth and efficiency opportunities
- 23 Community Banks achieved Social Enterprise accreditation
- $19.1 million in funding distributed to community programs through our Community Bank network
- Partnered with our Community Bank network to expand our Good Things Digital Literacy Program
Financial crime risk
- Blocked over $34 million in fraud or scam transactions
- 54 branches ran digital literacy programs through the Good Things Foundation
- Over 200 Banking Safely Online sessions held for thousands of customers
- 780 miVoice members participated in our Scams Awareness Month survey
- Increased investment in scam and fraud detection
Data privacy and security
- Launched our Data-Driven Thought Leadership series
- 80 senior leaders participated in data risk capability uplift
- Continued uplift of data handling standards
Climate change
- Maintained CDP score of B
- Launched our new Climate & Nature Action Plan 2024 - 2026
- 53% of the Bank’s staff voluntarily completed climate change training3
- Supported 100 farmers to measure their greenhouse gas (GHG) emissions with Ruminati
- Released Rural Bank’s first 2024 Climate Report for farming business
Things you should know
1 Roy Morgan, 2 Canstar
3 Includes Bendigo and Adelaide Bank, Community Bank, Mutual Partners, Rural Bank and contractors. Group: Bendigo and Adelaide bank employees. Community Bank: Community Bank & Community Bank admin employees.
